Class Policies

Class Policies & Studio Information

Welcome to Heath Pilates! To help create a safe, smooth, and respectful environment for everyone, please take a moment to review our class policies below:

💳 Bookings & Payments

  • All sales are final. We do not offer refunds once a purchase has been made.

🧦 Grip Socks Required

  • For hygiene and safety, grip socks are required for all classes.

  • You can purchase them at sports retailers such as Sweaty Betty, lululemon, or online platforms like Amazon.

💧 Stay Hydrated

  • Please bring your own water bottle to class.

  • Note: Water is not sold at the studio.

❌ Cancellation Policy

  • We operate a strict 24-hour cancellation policy for all group classes and 1:1 sessions.

  • Cancellations made less than 24 hours before your session - or non-attendance - will be charged in full.

⏰ Arrivals & Late Entry

  • Please aim to arrive a few minutes early.

  • Entry will not be permitted if you are 10 or more minutes late, for safety reasons and to avoid disruption.

📵 Phones & Distractions

  • Mobile phone use is not permitted during live classes. Please silence your device before entering the studio.

🧘‍♀️ Minimum Age Requirement

  • Clients must be 16 years or older to attend any class.

🔐 Privacy & Cookie Policy